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If you are unhappy with the contents of your
order:
Contact us within 30 days of your order and we will either fix the problem, or refund your
money (whichever you prefer). We will not hesitate to satisfy
your wants when there has been a mistake in shipping, invoicing,
or packaging. If these problems occur we will be quick to admit
fault and to fix the problem.
If
you are unhappy with the performance of the products you have
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We stand behind all of the products we sell. We trust that
the products we sell have been successful because they have long
histories of satisfied customers. If you are not happy with the
product, you can choose how you want to be compensated.
Method 1: Return the unused portion of the product to us within 30 days of your purchase:
We will credit your credit card for the purchase price of
the product. Through this entire process we will continue to
keep your name in strict confidence.
Method 2: Seek compensation from the manufacturer: Many of
the products we carry come with a satisfaction guarantees from
the manufacturers. Often, these programs will refund your money
in the form of a check. You can choose which one of these two
methods would make you happiest.
If
you feel you have been charged improperly or are in any way unhappy
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Within 48 hours of receiving your complaint, either by phone,
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our shipping records, and reply to you. If we find any errors
we will immediately credit your account. Often, if you telephone
us, this entire process can take place during that one call.